GIVING BACK

Every service you take from us, has one or more ways that you help us give back to a cause

From day one, we said that Wicho & Charlie’s would give back to the community, environment and animals. There are many initiatives that are ongoing and other that are one event. We give back from our pockets, from reviews and also in other non financial ways. Every service you take from us, has one or more ways that you help us give back to a cause.

The most recurring help we give, is to Santuario Vida Animal. This shelter is located in Sacatepéquez , 30 minutes north of San Lucas. They host 600+ dogs and 100+ cats. We help by paying the salary of a worker to help around the shelter and also with 2,000 to 4,000 pounds of food, depending on the season. Anaite is a 60 year old lady that runs the place, along side Odi who helps her. Together they take care of this massive shelter. We decided to provide the salary for a helper to work on the project along side this two lovely ladies. You can visit the project HERE. Feel free to send donations their way, or to us and we will gladly forward it to them.

The second recurring way we give back is to the environment. We took a strong stance against single use plastic and other pollutants as a first measure. As a second measurement we only cater plant based food. What we eat, has one of the biggest impacts to our one and only Planeta Tierra. Don’t worry, the taste and nutrition we never gave it up. With this switch in 2019 alone, we where able to save or avoid use of:

10,900+ Animal lives

223,000 pounds of CO2

12,050,000 Gallons of water

30,538m2 of forest

We are so happy with the results that we continue to this day to improve and work on more ways to help. Like the use of refillable water bottles, instead of single use plastic bottles.

YOU CAN GIVE BACK EVEN MORE

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For every review (good or bad) you leave on our Tripadvisor or Google Review, we donate $3 to a single cause in either community of La Soledad or El Hato (Where most of our workers from the agency are from). Every month we donate around 2000 pounds of dog and cat food to Vida Animal Shelter, we also pay the salary of the person that helps Anaite and Odi (the owners of the sanctuary) and we just started providing desks, chairs and more to the local school at La Soledad Village. You can check our social media for more information!

We are also currently helping our guides and guards to learn a second language and provide them physical therapies in case they need them.

We successfully employ between 12 & 18 guides and 12 guards who are all able to provide for their families and sustain a comfortable life. They were earning Q50 in a labor day at the field, and with our business they are making 6 times or more. Now they are professionals after learning a second language, getting certified and trained in first aid, mountain rescue and guiding. Thank you for choosing us!

Tour Operator giving back in Sacatepequez, Guatemala

CANCELLATION POLICIES

REFUND OR CHANGE OF DATE

Only if requested 24hrs prior your tour stars (6:30am), after this time we do not grant refunds or date change.

Fuego Hike Price is the same when done and there is no view or bad weather.

Business Hours: 7am to 3pm.


GENERAL CANCELLATION:

Cancellations must be made at least 24 hours prior to the scheduled hike to receive a full refund.

Cancellations made within 24 hours of the scheduled hike are non-refundable.


WEATHER-RELATED CANCELLATION:

In the event of adverse weather conditions that necessitate the cancellation of the tour while on the hike: Participants will need to walk back with the group to ensure safety, carrying their own backpacks.

No refunds will be issued in such cases due to the unpredictability of weather conditions and for the safety of all participants.

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