Frecuently Asked Questions about the Hike experience
We don’t support the usage of horses in the volcano, they can’t support all the work of taking a person all the way up to the volcano. They can only carry up to 80 pounds.
Yes, we suggest taking 4.5 LT per person, but if you drink a lot of water on a daily basis, you can take more. Bottles and water is provided.
Unfortunately there is no water on the way or in basecamp.
Hiking poles are super useful, it helps you to hike up and down. They allow you to open your chest and breathe properly, they help with the grip and they give you stability.
Yes, once you reach basecamp you have the option to hike Fuego volcano, it is 3 hours roundtrip and the cost of it is Q200 (you pay once you come back to the agency from the hike).
Yes, we have porter service, you need cash to pay them and the price will depend on the weight of your backpack (most that they can carry 25 pounds).
Yes, we serve a continental breakfast before you depart to the volcano.
No, you need to be at our agency on the day of the hike at 7am. (2da calle oriente #22 Antigua Guatemala)
We come back around 12:00am to 1:00 pm
No, all of the sleeping gear is already on the basecamp.
No, Fuego hike is very demanding. Our guides will tell you if it's possible for you to do the hike or better stay at basecamps for your own safeness. PLEASE, follow their instructions, they are experts in the field!.
We have built two latrines in our basecamp so we can improve your experience with us.
Yes, we have a big locker room where you can leave your belongings while you are hiking.
You will need to carry a daypack with your lunch, some snacks, water, your buff, a small jacket and personal belongings, Remember we will provide your daypack and also that we will carry your big backpack 80% up the way but you will have to carry both of them for the last 20% of the hike which is an average of 30 to 45 minutes walk which is the distance from the 80% stop to the basecamp.
We will provide 4 meals based on protein and calories that you most have in order to join the hike, but if you are planning in doing the extra hike to Fuego or you know you need extra food please we will recommend you to bring extra snacks for yourself.
Normally when you make your reservation with us you will receive your confirmation mail within 5 minutes after finishing placing your order, if you haven’t received yours after this you can check your junk mails, and if you still can’t find it there you can reach out to us in order to get a better assistance.
Only if requested 24hrs prior your tour stars (6:30am), after this time we do not grant refunds or date change.
Fuego Hike Price is the same when done and there is no view or bad weather.
Business Hours: 8am to 4pm.
Cancellations must be made at least 24 hours prior to the scheduled hike to receive a full refund.
Cancellations made within 24 hours of the scheduled hike are non-refundable.
In the event of adverse weather conditions that necessitate the cancellation of the tour while on the hike: Participants will need to walk back with the group to ensure safety, carrying their own backpacks.
No refunds will be issued in such cases due to the unpredictability of weather conditions and for the safety of all participants.